sv999 Privacy Policy

sv999 collects personal information from members across Bangladesh through three primary channels: information you provide directly during registration and account management, information collected automatically as you use the platform, and information received from third-party payment and identity verification partners. The following table summarises the categories of data we collect and their sources.

sv999 does not collect or process sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a member voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or support request. Such disclosures are handled with the highest level of confidentiality and used solely to provide the requested responsible gaming assistance.

sv999 processes your personal data only for specific, documented purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The following are the lawful bases and purposes for which sv999 processes personal data:

• Account Creation and Management: To register your sv999 account, verify your identity, authenticate your logins, and manage your account settings and preferences. This processing is necessary to perform the contract between you and sv999.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts in Bangladesh. Financial data is shared with payment processors solely to execute the transaction you have initiated.
• Identity and Age Verification (KYC): To comply with our responsible gaming obligations and anti-money-laundering commitments. KYC verification confirms that all members are aged 18 or older and are who they claim to be.
• Fraud Detection and Security: To monitor accounts for suspicious activity, prevent fraud, detect and investigate potential money laundering, and protect both members and sv999 from harm. This includes automated risk-scoring of transactions and account behaviour.
• Platform Improvement: To analyse aggregated, anonymised usage patterns across the sv999 platform — including game popularity, navigation paths, and feature adoption — to improve performance, usability, and the overall member experience.
• Responsible Gaming: To honour self-exclusion requests, enforce deposit limits, monitor for signs of problem gambling behaviour, and provide proactive responsible gaming interventions where appropriate.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from public authorities, and defend sv999's legal rights in any dispute.
• Member Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, KYC status updates, and important policy change announcements. sv999 does not send unsolicited promotional emails; any marketing communications require your explicit opt-in consent.

sv999 does not use automated decision-making processes that produce legal or similarly significant effects on members without human review. Where automated systems flag an account for compliance review, a qualified member of the sv999 compliance team will assess the flagged activity before any consequential action is taken.

sv999 does not sell your personal data. We share personal information with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Service Providers: Financial data necessary to execute your requested transactions is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment processors you use. These providers receive only the data required to complete your specific transaction.
• Game Providers: Technical session data (including a pseudonymised player identifier, game round identifiers, and bet and win amounts) is shared with game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe to facilitate gameplay and settle game rounds. Your name, contact details, and financial information are not shared with game providers.
• Identity Verification Partners: Where sv999 uses a third-party KYC verification service to authenticate identity documents, that service receives only the documents and data necessary to perform the verification check. KYC partners are contractually bound to use the data solely for the verification purpose.
• Legal and Regulatory Authorities: sv999 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or in connection with an investigation into fraud or money laundering.
• Business Continuity: In the event of a merger, acquisition, or sale of all or part of sv999's operations, member data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. Members will be notified of any such transfer via email before it takes effect.

sv999 uses cookies and similar browser-based technologies to operate the platform, remember your session, and understand how members use our site at an aggregated level. The following categories of cookies are used on sv999:

sv999 does not deploy advertising cookies, retargeting pixels, or any cookie-based technology designed to track your browsing activity across websites other than sv999 itself. We do not participate in cross-site data sharing arrangements with advertising networks.

You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the sv999 platform. Disabling functional or analytical cookies will not prevent you from accessing the platform but may affect the accuracy of your saved preferences.

sv999 implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These measures include, but are not limited to:

• Transport Layer Security (TLS): All data in transit between your device and sv999's servers is encrypted using TLS 1.2 or higher, preventing interception by third parties.
• At-Rest Encryption: Sensitive personal data — including identity documents, financial records, and password hashes — is stored in encrypted form on sv999's servers. Passwords are stored as salted cryptographic hashes; sv999 cannot retrieve your plaintext password.
• Access Controls: Access to member personal data within sv999 is restricted to personnel with a demonstrable operational need, enforced through role-based access controls and audit logging.
• Security Monitoring: sv999 operates continuous monitoring of its systems for signs of unauthorised access, data breaches, or suspicious activity. In the event of a data breach that poses a risk to members, sv999 will notify affected members and relevant authorities within a reasonable timeframe.

Regarding data retention, sv999 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes (such as resolving disputes or complying with anti-money-laundering record-keeping requirements). The typical retention periods are as follows:

• Account and identity data: Retained for the duration of your membership plus 5 years following account closure, to satisfy legal and regulatory obligations.
• Transaction records: Retained for 7 years from the date of the transaction, in line with standard financial record-keeping practice.
• KYC documents: Retained for the duration of your membership plus 5 years. Documents are securely deleted after the applicable retention period expires.
• Support communications: Retained for 2 years from the date of the last interaction in a given support case, unless the matter relates to an ongoing legal dispute.
• Technical and usage logs: Typically retained for 12 months, after which they are either deleted or anonymised for aggregated analysis.

When personal data reaches the end of its applicable retention period, sv999 securely deletes or anonymises it so that it can no longer be associated with any identifiable individual.

As a member of sv999, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact sv999 support using the contact details published on this site. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, operating on Bangladesh Standard Time (BST, UTC+6).

• Right of Access: You may request a copy of the personal data sv999 holds about you, along with information about how it is processed, who it is shared with, and how long it is retained.
• Right to Rectification: If any personal data sv999 holds about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain personal details directly through your sv999 account settings.
• Right to Erasure: In certain circumstances — such as where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis exists — you may request deletion of your personal data. Note that sv999 may be required to retain certain data (such as financial transaction records) to comply with applicable law, even following an erasure request.
• Right to Restriction: You may request that sv999 restrict the processing of your personal data in specific circumstances, such as during an investigation into the accuracy of data you have disputed.
• Right to Data Portability: You may request that sv999 provide you with your personal data in a structured, machine-readable format suitable for transfer to another service provider, where this is technically feasible.
• Right to Object: You may object to sv999's processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of sv999's legitimate interests, though sv999 may be able to demonstrate compelling grounds that override your objection in certain cases.
• Right to Withdraw Consent: Where sv999 processes your personal data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

The sv999 platform integrates with a number of third-party service providers to deliver its games, process payments, and verify member identities. While sv999 selects these partners carefully and requires them to handle personal data in accordance with contractual data protection obligations, sv999 is not responsible for the privacy practices of third-party providers operating their own independent systems.

Game content on sv999 is provided by studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers operate their own game servers and may receive pseudonymised session data necessary to deliver and settle game rounds. Their privacy practices are governed by their own published privacy policies, which are separate from this document.

Payment processing on sv999 is facilitated through integration with bKash, Nagad, Rocket, Upay, and supported banks operating in Bangladesh. When you initiate a payment transaction on sv999, you are also subject to the payment provider's own terms and privacy policy for the data processing they perform on their end of the transaction.

sv999 does not control, endorse, or assume responsibility for the content or privacy practices of any third-party service or website. Members should review the privacy policies of any third-party provider with which they interact independently of the sv999 platform.

sv999 reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date at the top of this page and in the "last updated" notice reflects the date of the most recent revision.

Where a change to this Privacy Policy is material — meaning it significantly affects your rights, the categories of data we collect, or the purposes for which we use your data — sv999 will notify registered members via the email address on their account at least 14 days before the change takes effect. For non-material clarifications and corrections, the updated policy will be published on this page without separate notification.

Continued use of the sv999 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any change to this Privacy Policy, you should cease using the sv999 platform and may request account closure by contacting our support team.

All questions, requests, and complaints relating to this Privacy Policy or sv999's handling of your personal data should be directed to our support team via the contact details published on this site. We aim to resolve all privacy-related queries within 10 business days, operating on Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy was last updated on 1 January 2026. It supersedes all prior privacy notices and data protection statements published by sv999.