Responsible Gaming
at sv999

Upon registering a new account, sv999 requires all members to confirm that they are aged 18 or older by ticking a declaration during sign-up. Where sv999 has reasonable grounds to suspect that a member may be underage, the account will be suspended pending submission and review of a valid government-issued identity document such as a National ID card or passport.

If a minor is found to have circumvented our age verification procedures and registered an account, sv999 will immediately close that account, void any pending bets or game rounds, and return any net deposits made. sv999 reserves the right to retain any net winnings generated by an underage account in line with our Terms & Conditions.

Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling platforms. sv999 also strongly recommends keeping your login credentials private and logging out of your account on any shared device when not in use.

For the vast majority of members, gambling on sv999 is an enjoyable form of entertainment — a way to engage with cricket, football, slots, and casino games within a budget they are comfortable with. However, sv999 acknowledges that for a small number of individuals, gambling can become a problem that negatively affects their finances, relationships, and mental wellbeing.

Early recognition is the most effective step toward addressing a gambling problem. The following warning signs may indicate that gambling is becoming harmful:

sv999 provides a suite of practical, easy-to-use responsible gaming tools directly within your member account. These tools are designed to give you meaningful control over how you engage with the platform, without disrupting your enjoyment when you are playing within healthy limits.

One of the most effective ways to keep gambling enjoyable is to decide in advance how much you are comfortable spending and to stick to that budget. sv999's deposit and loss limit tools make this straightforward by automating the enforcement of the boundaries you set.

How to set a deposit limit on sv999: Navigate to the Responsible Gaming section within your account settings. Select "Deposit Limits", choose your preferred period (daily, weekly, or monthly), enter the maximum amount in Taka (৳), and confirm. The limit is active immediately. sv999 will reject any deposit attempt that would cause your total deposits for the period to exceed your limit.

Reducing a limit: You can decrease your deposit limit at any time. The new, lower limit takes effect immediately upon confirmation — there is no waiting period for reductions.

Increasing a limit: To protect members from impulsive increases during a losing session, sv999 enforces a minimum 24-hour cooling-off period between a limit increase request and its activation. You will receive an email confirmation when the increased limit becomes effective.

sv999 recommends that all members — not just those experiencing difficulty — take a few minutes to set a deposit limit that reflects a realistic entertainment budget. Treating your sv999 deposit as you would a night out or another leisure expense helps maintain a healthy perspective on gambling as entertainment.

sv999's self-exclusion programme is available to any member who feels that taking a significant break from gambling is in their best interest. Self-exclusion is a formal, binding arrangement — once activated, it cannot be reversed before the chosen exclusion period expires.

Available exclusion periods: 3 months, 6 months, 1 year, or permanent (indefinite) closure. sv999 recommends choosing a period that feels genuinely meaningful to you rather than the shortest option available. Research consistently shows that longer exclusion periods produce better outcomes for individuals who are struggling with problem gambling.

What happens during self-exclusion:

• Your sv999 account is immediately suspended. You will not be able to log in, deposit, place bets, or access any game.
• Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the normal processing window.
• sv999 will remove you from all marketing and promotional mailing lists. You will not receive bonus offers, newsletters, or promotional SMS messages during your exclusion period.
• If you attempt to create a new sv999 account during your exclusion period, sv999 will close the new account upon identification and refund any deposits made to it.

How to request self-exclusion: Contact sv999 support via live chat or email (plain text — not a link) at [email protected]. State that you wish to self-exclude, your preferred exclusion period, and your registered username or email address. Our support team will action your request and send a written confirmation within 1 hour of receiving it, 24 hours a day, 7 days a week.

Not every situation calls for a full self-exclusion. Sometimes a shorter, structured break is exactly what is needed — to reset after a losing run, to step back during a stressful period in your personal life, or simply to take stock before continuing. sv999's time-out feature is designed for these situations.

A time-out suspends your account for real-money play for a fixed, pre-defined period. You can choose from the following time-out durations:

• 24 hours — a short overnight reset.
• 48 hours — a weekend or two-day break.
• 7 days — a full week away from the platform.
• 30 days — a month-long pause, useful after a sustained period of heavy play.

Time-outs take effect immediately upon request and cannot be lifted early. When the time-out period expires, your account is automatically restored to its prior state. sv999 will send you a brief email notification when your account becomes active again, so that the resumption is a conscious, informed decision rather than an automatic return.

To activate a time-out, visit the Responsible Gaming section in your account settings and select "Take a Break". Alternatively, contact sv999 support directly. Time-out requests are processed immediately, 24 hours a day.

Asking for help is a sign of strength, not weakness. If gambling is causing you financial strain, affecting your relationships, or impacting your mental health, sv999 encourages you to reach out — both to our own support team and to wider support resources available in Bangladesh.

sv999's dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us via the live chat feature within your account or by emailing [email protected] (plain text — do not click). Our team members are trained to handle responsible gaming conversations with sensitivity and confidentiality. There is no judgement — only practical help.

The vast majority of sv999 members gamble responsibly and experience gambling as the entertaining pastime it is meant to be. The following practical tips can help you maintain a healthy relationship with gambling on sv999 over the long term:

• Set a budget before you play. Decide how much you are comfortable spending before you log in, and treat that amount as the cost of your entertainment — not as an investment you expect to recover.
• Only gamble with money you can afford to lose. Never use funds allocated for rent, food, bills, education, or other essential expenses. sv999 deposit limits make it easy to enforce this automatically.
• Take regular breaks. Step away from the screen at regular intervals. Use sv999's session time reminders to prompt natural breaks and prevent long, uninterrupted play sessions.
• Do not chase losses. If you have reached your budget for the day, stop. Chasing losses is the single most common behaviour that turns recreational gambling into a problem.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not the primary one. Maintaining strong social connections, hobbies, and physical activity outside of gambling contributes significantly to overall wellbeing.
• Do not gamble under the influence. Alcohol and other substances impair judgement and lower inhibitions. Avoid gambling sessions when your decision-making is compromised.
• Keep gambling fun. If you find yourself playing to relieve stress, escape problems, or manage difficult emotions, this is a signal to step back. sv999 is an entertainment platform — not a coping mechanism.
• Review your account history regularly. sv999 provides a full record of your deposit and betting history. Reviewing this periodically gives you an honest picture of your spending patterns.

sv999 believes that informed, self-aware players are happier, healthier, and more likely to enjoy their time on the platform over the long term. We are committed to supporting every member across Bangladesh in playing within their means and maintaining a positive relationship with gambling as entertainment.